Reward Point Program FAQ
Reward Point Program FAQ
What is the Reward Point Program? [Back to Top]
Our Point Reward Program offers purchase reward points as our show of customer appreciation. You will earn points from each purchase that you can cash in on your next order.

How does the Program work? [Back to Top]
Points are calculated on the dollar value of your order, excluding shipping and taxes. These points are added to your Shopping Points account as pending points. All pending points are listed in your Shopping Points account and will stay there until your payment and order acceptance has been confirmed and processed by Shop Rockwood. When pending points have been approved, they will be added to your account to redeem on future orders. Reward points do not expire and can be accumulated until you decide to use them. You must login to your account in order to view the status of your points. During the checkout process you have the option of redeeming some or all of your points on your order.
Points and Values [Back to Top]
Points value last updated: Wednesday February 06, 2008

For every $1.00 spent at Shop Rockwood you will earn 1 point. 2,000 point are worth $20.00 toward a future purchase.

For example:

          Product Cost:  $100.00
          Value of Points Earned:  $1.00

You may earn extra points from Shop Rockwood specials and promotional offers.
Redeeming Shopping Points [Back to Top]
If you have points in your Account, you can redeem some or all of them during the checkout procedure. Please note; you will have to include another payment method if your purchase amount is greater than the points you are redeeming. When you have selected your payment method, continue through the checkout procedure. You will see that our confirmation page indicates the point value credited towards your order. When you confirm your order, your Shopping Points Account will be updated. Note: Points will only be earned on the cash portion of your payment. Points will not be earned on the points that you redeem.
Minimum Points Required [Back to Top]
Last updated: Sunday February 03, 2008

There is no minimum point quantity required when placing an order. Please note; you will have to select another payment method if your purchase amount is greater than the points being redeemed.

Minimum Purchase Amount Required [Back to Top]
Last updated: Thursday May 26, 2016

A minimum of $20.00 in total (per purchase) is required before any Points Redemptions can take place.

Maximum Point Redemptions allowed per order [Back to Top]
Last updated: Tuesday February 05, 2008

A maximum of 1,000,000 points ($10,000.00) can be redeemed per order.

Will I earn points for shipping fees? [Back to Top]
Last updated: Sunday February 03, 2008

No. Points are earned on product prices only. Points are not rewarded for shipping fees.

Will I earn points for taxes? [Back to Top]
Last updated: Sunday February 03, 2008

No. Points are earned on product prices only. Points are not rewarded for taxes.

Will I earn points from products on sale? [Back to Top]
Last updated: Sunday February 03, 2008

Yes. Points earned from sale items will be based on the sale price.

Will I earn points on purchases paid with points? [Back to Top]
Last updated: Sunday March 16, 2008

No. Points are only earned from the cash portion of your payment.

Earning Referral Points [Back to Top]
Last updated: Friday February 20, 2015

Currently this feature is disabled.

Products Restrictions [Back to Top]
Last updated: Sunday February 03, 2008

You may redeem your points on any Shop Rockwood products.

Products on sale Restrictions [Back to Top]
Last updated: Sunday February 03, 2008

Currently, no restrictions apply to what items may be purchased using your points balance.
We advise you to check this page often, as we may make changes to this policy.

Conditions of Use [Back to Top]
  • Shopping Points are only available to registered Shop Rockwood member's.
  • Shopping Points can only be collected and used at Shop Rockwood.
  • Points are non-refundable and are not transferable between members.
  • Points cannot be exchanged for cash.
  • Points will be deducted from cancelled or returned orders.
  • Points, or a combination of points and a credit card payment, can be used to pay for your order.
  • When calculating the amount of points earned. shipping fees and taxes are excluded.
Please note; we reserve the right to make changes to this policy at any time without prior notice or liability.
When Problems Occur [Back to Top]
If you have any comments, questions or concerns regarding our Reward Points Program, please contact Shop Rockwood Information.
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