How to use our website
How to use our website
HOW TO SHOP [Back to Top]
You can browse the categories on the left side of the page or use the search box at the top of the page to search for a specific product.
SEARCHING [Back to Top]
When searching, you can enter a brand name, item description, or keyword in the search box displayed at the top of the page.
BROWSING [Back to Top]
When you click on a category on the left side of the page, you can click on subcategories to see the selection of similar items available within that category.
Clicking on an item will bring you to a detailed description of that product.
When you find something you want to purchase, click "add to cart." You can view or change the contents of your cart at any time by clicking the shopping cart icon located at the top left of the page.
PURCHASING [Back to Top]
When you're finished shopping, click "checkout." You will be forwarded to our login screen where you will enter your e-mail address and password. If you have not previously purchased from Shop Rockwood, fill out the new customer form and establish your account. After signing in or creating a new account, you will be able to choose your preferred shipping and payment method. You will then be taken to the order confirmation screen, where you will see the details of your order that you can edit before you confirm the order.
After confirming the order, you will immediately receive your order confirmation via e-mail. When your order ships, you will receive another e-mail verifying the actual ship date. The e-mail will include instructions on how you can track the shipment of your order online.
MY ACCOUNT [Back to Top]
After your account has been created, you will receive an e-mail confirming that your account has been successfully established. If you already have an account with Shop Rockwood, the "My Account" link will take you to your personal information where you can edit your shipping and billing information, view orders that you made, change your password, change your subscription preferences and monitor your Shop Rockwood points.
HOME [Back to Top]
When you click on this link, you are taken to our homepage.
MY ORDERS [Back to Top]
If you've placed an order on our site, clicking on this link and logging in gives you access to your order information.
LOG IN [Back to Top]
If you already have a Shop Rockwood account, click on this link to log in and personalize your shopping experience.
LOG OFF [Back to Top]
This link appears after you log in to our site. Clicking on this link ends your session on our web site. For your protection, we highly recommend that you log off before leaving our web site to end all connection to your personal information.
When you click on this link, you will see a list of topics. Click on any of these topics to learn about shopping online, our policies, shipping and delivery, receiving your online orders, and much more.
VIEW CART [Back to Top]
When you click on this link, you can view all the items you've added to your shopping cart. If you are a registered user at Shop Rockwood, items you've placed in your shopping cart, but did not purchase, will remain until you visit us again.
If you are experiencing problems as you place an order, please send us an e-mail at Customer Service, or call us at 1-866-694-1755.