Once you have submitted your order online, you will immediately receive a confirmation email. Within 48-72 hours you will receive a second email containing product lead-times and delivery dates.

Shop Rockwood collects the appropriate sales tax based on your province or territory. The tax amount will be displayed on the checkout section of the website.

Passage of title (or transfer of ownership) on the merchandise you order will occur once you receive the merchandise.

All prices and dollar amounts on this site are in Canadian dollars. HomestoreDirect.ca accepts VISA, MasterCard and debit cards. Your credit or debit card will be charged when Homestore Direct receives your order.

To ensure that the information you enter on our site is safe, we use a security protocol called SSL (Secure Socket Layer), which encrypts all information before it is sent over the Internet. SSL ensures data integrity. You can learn more from our Privacy Policy.

Your credit or debit card will be charged at the time you place your order. This is because we place orders with the manufacturers on your behalf. Once we order the items, we are often unable to cancel or must return and pay a restocking fee. Therefore we consider this charge a "100% deposit". If you have any questions or concerns regarding this policy, please call us toll free at 1-866-694-1755.

All products are covered by the manufacturer's warranty as well as any other warranty required by law. General warranty information for each manufacturer may be obtained within the product listing or by contacting the manufacturer directly. If you have more specific warranty information questions, please call Customer Service at 1-866-694-1755.

You will receive an email notification with shipping and tracking information once your order has shipped.

Homestore Direct makes every effort to get your order to you as soon as possible. If there is a problem with your order such as a back order or discontinued product you will receive an email indicating the issues and options. Special orders may also take longer to process. Each product listing provides a Shipping Estimator tool to estimate the delivery time. If you have further questions regarding your order, please email us at Customer SErvice or call Customer Service at 1-866-694-1755.

You may cancel your order and receive a full refund, provided your order has not been processed. Typically, most orders are processed the same day they are received. Our customer service representatives can inform you of the status of your order and advise you whether or not the order can be cancelled for a full refund. Once an item is processed for shipping, the terms of our Return Policy will take effect.

While we take measures to ensure that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolutions, and may not always display accurately on your screen.

Please email at Customer Service or call 1-866-694-1755.